Prohire takes great pride in delivering excellent customer service throughout its entire team, including its independent / main dealer service network (location coverage), which is audited on a regular basis. Training and skills development (careers) is of paramount importance and underpins the company’s commitment to providing industry-leading customer support.
- Prohire is a great exponent of continuous professional development through internal training. Success stories include Prohire’s maintenance administration manager who started her career as a Prohire apprentice and the company’s group marketing manager who joined as a telemarketing executive.
- Prohire has a graduate trainee programme supported by its Investors in People development plan (accreditations).
- The majority of Prohire’s front-line service controllers are time-served commercial vehicle technicians. They attend regular manufacturers’ product courses and can determine via a ‘triage’ process whether a vehicle can be repaired at the roadside or needs to be recovered. This can make a considerable contribution to fleet uptime.