Case Study: A Perfect Parnership – Prohire & Kent Dairy Company

When your job is delivering high quality farm fresh milk and other dairy products across London and the South East every day, you need a reliable vehicle fleet. That’s why Kent Dairy Company chose commercial vehicle contract hire & fleet management company, Prohire Limited as its fleet management partner and why their relationship has gone from strength to strength.

Daily commitment
Formed in 2010 by managing director Dave Terry, Kent Dairy Company has expanded its business from a single round to now incorporate twenty-eight rounds. Delivering its core products of regular standard and organic milk well as cream, yoghurt, cheese and butter to the private sector, such as coffee shops and other retail outlets; the public sector, including hospitals, schools and care homes as well as to food manufacturers, all products are transported in custom-designed eco-friendly chilled fleet vehicles, supplied by Prohire. With almost 1400 customers – and 4,500 deliveries per week – expecting the highest standards on a daily basis, the right team is essential for the company’s success.

Delivering the goods
Dave said, ‘Our long-standing partnership with Prohire has been integral to our success. We operate with a fleet of 7.5t, 12t and 14 tonne HGVs plus 35 cwt vehicles, which we have developed together with Prohire to make sure that our needs are met, and we can give our customers the best possible product range and service.

A team to rely on
‘We are a people business, so our team, and how they interact with our customers, is a top priority. That’s why Prohire is such a good fit for us. We have a great connection with the entire Prohire team, from the accounts department, through account management, right to the top. Their approachability and willingness to listen, ensures that any issues we have are swiftly dealt with. Coupled with this, Prohire gives us the flexibility we need, should our requirements change.

‘Prohire understands our business aims, – for example, we are now BRC A Grade Accredited for Storage and Distribution and we were the first dairy in the UK to hold the Van Excellence Certification. Prohire is fully supportive of our ambitions.’

Mike Hunter, Sales Manager at Prohire said, ‘Temperature controlled is a specialised market technically and both fleet uptime and vehicle appearance are critical in the food sector. We are proud to work with Kent Dairy Company and to help support the ongoing success of their business, and the clear satisfaction of their customers. We look forward to further developing our long-standing working relationship in the future.

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled food and pharmaceuticals, builders’ merchants, leisure retail and the brewing industry as well as specialist logistics companies.
For further details about Prohire Limited’s services, please contact: 08432 909 089 or email hello@prohiregroup.co.uk

Quality in Everything We do!

Commercial vehicle contract hire and fleet management company, Prohire Limited has been re-accredited under the assessment standard ISO 9001: 2015. With more than a million organisations certified globally, ISO 9001 is the most widely recognised quality management system in the world and provides a basis for continuous overall performance improvement, risk identification and prevention, customer satisfaction and sustainable development.

The company first secured ISO 9001 in 2003.

Commenting on the latest achievement, Training & Compliance Manager, Arlene Steele said, “Prohire’s strategic intention is to be the UK’s preferred commercial vehicle fleet management partner and as such customer satisfaction and relationship management are both key. It is good to know therefore that external auditors have recognised that not only are Prohire staff engaged with the company’s aspirations, but that the targets, policies and processes are in place to achieve them. I’m especially pleased that the management systems in place were noted as being effective and robust.”

The ISO achievement follows on from the company’s multi-million-pound investment in its fleet, a series of business gains involving the placement of vehicles into new and existing customers, and positive customer feedback on Prohire’s service levels.

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled food and pharmaceuticals, builders’ merchants, leisure retail and the brewing industry as well as to specialist logistics companies. It has recently secured new or additional contracts with major fleet operators within the food, distribution and services sectors.

For further details about Prohire Limited’s services please contact: 08432 909 089 or email hello@prohiregroup.co.uk

Prohire joins the Food Storage & Distribution Federtion (FSDF)

Commercial vehicle contract hire and fleet management company, Prohire Limited has become an associate member of the Food Storage & Distribution Federation (FSDF).

The FSDF is committed to promoting excellence in food and drink logistics in a sector seeing rapid change in technical, operational and legislative issues. As such, it is a respected source of information and Prohire’s membership is in line with its dedication to providing customers with the very latest advice on food industry best practice. Prohire’s FSDF membership enables it to support its customers fully with information from primary government sources including DfT, Defra, HMRC, HSE BEIS and the FSA.

Commenting on the FSDF membership, Prohire’s Group Marketing Manager, Michelle Miles said, “Prohire’s strategic intention is to be the UK’s preferred commercial vehicle fleet management partner in the food and drink sector across the ambient, chilled and frozen sectors. Joining the FSDF ensures the company is not only abreast of all the latest information in the sector, but also able to support its many food and drink customers with added value advice.”

Group Sales Director, Andrew Morley added, “Prohire is in a very strong position to support the food sector. Prohire is a smart, flexible company with a growing reputation for meeting customers’ needs ahead of legislative changes or market demand.”

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice, catering and retail chilled and frozen food, leisure retail and the brewing industry as well as to specialist logistics companies. It has recently secured new or additional contracts with several major fleet operators within the food sector.

For further details about Prohire Limited’s services please contact: 08432 909 089 or email hello@prohiregroup.co.uk

Exciting Times Ahead in New Relationship with Kinship

Kinship Logistics, which is S H Pratt Group’s logistics division, is to work with commercial vehicle contract hire and fleet management company, Prohire, which has supplied 25 DAF XF480 6×2 tractor units on a 36-month contract hire basis. The contract includes, including repair and maintenance, servicing, parts and breakdowns, tyres and RFL.

The vehicles went into operation on March 1 to coincide with the new 19-plate and the opening of the new HALO sister company warehousing operation last year at the port of London Gateway. Both Kinship Logistics and Halo are owned by S H Pratt which is one of Europe’s leading fruit importers and ripeners.

The tractor units have SuperSpace cabs with luxury drivers’ seats, adaptive cruise control and Truckphone with Bluetooth connectivity. There are numerous operational and safety features, including latest generation drivetrain for optimum fuel efficiency, FORS silver standard camera systems and full health and safety catwalks.

Kinship Logistics operates throughout the UK from its head office in Luton and the group’s new facility, HALO, at London Gateway logistics park. Head of Compliance and Fleet, Nick Waller explained, “The higher vehicle specifications are a big advantage from a driver comfort and safety perspective. Our customers are rightly sensitive to the reliability and presentation of the truck fleet, given their time critical goods. These specifications also help to future proof the fleet as customer demands and legislation evolve.”

Joanna Griffiths, Head of Business Development at Prohire added, “Prohire always aims to give best advice not only in terms of day to day operational performance, presentation and economics, but also in terms of overall cost efficiency. The idea is to exceed customer expectations at every stage of the contract and to ensure predictability and transparency at all times.”

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled food and pharmaceuticals, builders’ merchants, leisure retail and the brewing industry as well as to specialist logistics companies.

Asco Foods Chooses Prohire

Commercial vehicle contract hire and fleet management company, Prohire Limited has supplied a number of temperature controlled 26 tonne rigids to Amersham-based Asco Foods. The importer and distributor of south east Asian foods has agreed a contract hire with full maintenance deal, which puts Prohire in overall charge of its temperature-controlled fleet.

The specification of the latest vehicles supplied are Mercedes Actros with sleeper cabs and Solomons dual compartment bodies and column tail-lifts.

Asco Foods is a fast-growing wholesaler of authentic fine foods from The Philippines, Thailand, Vietnam and the Asian region and its rapid expansion makes fleet flexibility especially important. Director Sunny Chadha explained, “As our business has evolved, we are carrying larger volumes of bulk goods. That has resulted in needing the right payload and the ability to have the flexibility of ambient, frozen and chilled products in any pallet configuration from 2 + 12 to a straight 16 pallets. Prohire appreciated the requirement and was pivotal in specifying the right vehicles.”

“The ongoing service is equally important. Having had experience of working directly with a main dealership for our transport requirements, we realised contract hire with full maintenance was the better way forward. The preference is to use a one stop shop like Prohire who can offer support for the flexibility we need. Firstly, it has a fleet of alternative vehicles as and when needed, so business interruptions are minimal. Secondly, the team is very responsive and makes life easier for us from procurement to management to maintenance, genuinely going the extra mile to make sure the customer is happy.”

“Having the right partner is make or break in some situations and Prohire’s support has been a godsend.”

Mike Hunter, Sales Manager at Prohire who concluded the deal with the Asco Foods commented, “Temperature-controlled is a specialised market technically and both fleet uptime and vehicle appearance are even more critical in the food sector than in the average business. Prohire is delighted to be working with Asco Foods to deliver excellent service to its customers.”

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled food and pharmaceuticals, builders’ merchants, leisure retail and the brewing industry as well as to specialist logistics companies.

For further details about Prohire Limited’s services please contact: 08432 909 089 or email enquiries@prohiregroup.co.uk.

Prohire Supplies Tractor Units to SW Group Logistics

Commercial vehicle contract hire and fleet management company, Prohire Limited is supplying a further 14 tractor units to third party logistics company, S W Group Logistics. The first seven vehicles went into operation in January with the balance being delivered in March.

The DAF XF480 6×2 tractor units have been supplied on a 36-month contract term by Prohire, including full maintenance, tyre replacement and relief vehicle provision. The vehicles are FORS silver and Crossrail compliant and include numerous operational and safety features, including the latest generation drivetrain for optimum fuel efficiency, adaptive cruise control and a full health and safety catwalk. The SuperSpace cabs have luxury seats and Truckphone with Bluetooth connectivity.

Barry Smith, Fleet Manager at S W Group Logistics, explained, “We chose the higher vehicle specifications for our fleet to help drive sales as we have definitely found that a smart efficient truck fleet, offering reliable service wins us contracts. It also provides us with some future proofing as the industry evolves, as well as allowing us a better margin at the end of the contract because the vehicles have a higher residual value.

“High specs are also a driver recruitment and retention tool. The S W Group Logistics team appreciate a smart-looking vehicle that is regularly maintained, and the overall vehicle presentation attracts new staff.”
S W Group Logistics is a third-generation family company and has been trading for over 60 years. It offers third party logistics as well as warehousing and pick pack operations, delivering goods anywhere in the UK and Europe. It has six depots across the UK, over 65 vehicles and an annual turnover of over £17 million.

Barry added, “We have trialled many vehicle manufacturers and a number of suppliers to find which one worked best for our needs and both DAF and Prohire are well embedded into our business. Like all other transport firms, we are having to diversify to cover the increasing costs of fuel, insurance and more environmentally-friendly vehicles, which is why we have chosen Prohire to provide us with our fleet vehicles. Prohire offers a complete package from initial rental to breakdown cover and maintenance at very competitive rates. The vehicles are regularly maintained, any downtime for maintenance can be scheduled in advance and any breakdowns are swiftly covered by standby vehicles, delivered anywhere in the country.”

Andrew Morley, Group Sales Director at Prohire who concluded the deal with the S W Group Logistics commented, “Prohire works well with S W Group Logistics and it is delighted to be supplying new vehicles. “S W’s strapline is “Committed to Service” and it’s important to Prohire to align its values and culture to that of such a longstanding and valued customer.”

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled food and pharmaceuticals, builders’ merchants, leisure retail and the brewing industry as well as to specialist logistics companies.

For further details about Prohire Limited’s services please contact: 08432 909 089 or email enquiries@prohiregroup.co.uk

Prohire Supplies Bulk Tractor Units to Abbey Logistics

Commercial vehicle contract hire and fleet management company, Prohire Limited has secured the contract to supply Abbey Logistics with its latest tractor unit fleet requirement. The vehicles, which went into operation at the beginning of 2019 are to support a new bulk flour contract with British baker Hovis, distributing bulk flour from Hovis’s flour mill in Wellingborough to bakery sites throughout the UK on a 24/7 basis.

The Mercedes Actros 2446LS tractor units have been supplied on a 60-month contract term by Prohire. They are FORS silver compliant and include numerous operational and safety features, including Gardner Denver high capacity blowers suitable for both dry and wet product operation. The StreamSpace cabs are fitted with in-cab refrigerators and microwaves and provide a comfortable working and living space for drivers.

The Abbey Group is a leading provider of bulk road tanker logistics and the UK’s largest liquid and powder food transport operator, serving some of Europe’s largest manufacturers. It also supplies transport and logistics services to many other sectors including plastics, non-hazardous chemicals, animal feed, minerals, cement and aggregates, as well as warehousing and intermodal logistics through its fleet of ISO tank and silo containers.

Andrew Morley, Group Sales Director at Prohire who concluded the deal with Abbey Logistics commented, “Prohire is delighted to secure its first order from Abbey Logistics. Sourcing bespoke commercial vehicles to meet particular customer requirements is very much our area of expertise and it is excellent to have that recognised by one of the leading brands in the bulk transport sector.”

Paul Jamieson, Abbey Group’s Head of Finance added, “Bulk road tanker logistics is a very specialist area and Prohire proved able not only to source the most appropriate vehicles, but also to understand our usage requirements and meet our specification in terms of features and benefits.”

Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled food and pharmaceuticals, builders’ merchants, leisure retail and the brewing industry as well as to specialist logistics companies.

For further details about Prohire Limited’s services please contact: 08432 909 089 or email enquiries@prohiregroup.co.uk

Read about Abbey’s story on their website; https://www.abbeylogisticsgroup.com/bulk-flour-distribution-contract/