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Our primary focus is to delight our customers at every stage of the relationship

Prohire is all about delivering customer service. From the point of specifying a new commercial vehicle, discussing vehicle contract hire inclusions, determining the most effective financial solutions, managing the build process, appointing a local service provider, co-ordinating new vehicle deliveries and vehicle handovers, Prohire acts in the best interests of its customers.

Throughout the business Prohire measures key metrics in relation to service provision, including new vehicle delivery satisfaction, fleet uptime and compliance standards.  During the life of the contract it works with customers and suppliers to minimise out of contract repairs, identifying potential problems via intuitive management information. Examples include ‘engineering out’ repeat failures as a result of specific operating criteria and spend trend analysis.

Prohire provides a nationwide and comprehensive fleet management service via a network of approved and audited repair agents and manufacturers’ main dealers. Vehicle repair agents should be no more than thirty minutes travelling distance from every customer site and provide 24/7 service 365 days of the year. Prohire’s commitment to customer service is underpinned by its Government accreditations and trade memberships.

Larger fleet customers benefit from the allocation of an account manager who takes overall responsibility for service delivery.